Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
"We usually look for nervousness as one of the signs of lying.
Melanie Pinola (photo, left) writes on the topic of HSPs (Highly Sensitive Persons).
"It’s pretty obvious that what you say in a presentation matters more than the way you say it.
In this Business English Pod .
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).
Most people will judge you within the first second of meeting you and their opinion will most likely never change.
Like "jumbo shrimp" or "amicable divorce" the phrase "conflict resolution" is an oxymoron.
This Business English podcast is the second part of a two-part series on making, rejecting and accepting suggestions.
This is the last in our three-part Business English Podcast series on cold calling.
I’m going to do a series of blogs on body language – quick takes.
We often assume that as people rise up the career ladder they become more skilled and more confident, but many successful people still encounter the 'fear factor' when dealing with more senior people.
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
According to Steve Tobak (photo, left), "Physical body language isn’t the only way to read people’s emotional state.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
"People are busy.
You have no doubt heard the proverb—Actions speak louder than words.