Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
According to Travis Bradberry (photo, left), "Self-awareness is a critical skill in the workplace.
"I like to ask questions and listen.
"Learn to communicate your needs with more firmness and less fear.
Vanessa Van Edwards (photo, left) presents her tips in a video and article.
"When left unchecked, not only does rampant incivility make our days more tense, it also leads to a loss of focus, a loss of productivity, a deliberate slacking off among disgruntled employees, and even serious health problems.
"Content engineering or content marketing is essentially about designing the right kinds of content that might engage consumers.
"I first learned about the idea of an assertiveness formula many years ago, reading the book People Skills, by Robert Bolton.
"Serial entrepreneur, angel investor, philanthropist, author and CEO of Bizzultz May McCarthy [photo, left] explains how intuition will help you achieve financial freedom.
Áine Cain (photo, left) discusses what PwC talent acquisition lead Rod Adams looks for during the hiring process.
"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.
Travis Bradberry (photo, left) writes on the subject at LinkedIn.
"[Recently,] Savvy Psychologist Dr.
"Heidi Grant Halvorson, author of No One Understands You and What to Do About It, explains why we're often misunderstood and how to fix that.
"What is the secret to the unparalleled success that keeps Amazon growing while so many traditional retailers are shutting their doors?
"Why do people tell lies in the workplace?
In this video Tony Robbins discusses the topic of rapport.
"Here’s the point.
"It's easier to be an annoying conversationalist than it is to be a skilled one," says Shana Lebowitz (photo, left).
"Pamela Meyer, the author of Liespotting: Proven Techniques to Detect Deception, gave one of the most popular TED talks ever recorded back in 2011," reports Ariel Schwartz in an article at BusinessInsider.
"'Shark Tank' investor Barbara Corcoran has met a lot of people in business.
"When I was doing research for my book Captivate, I wanted to discover why and how people make strong judgements about strangers they’ve just met.
"This presentation will show the truths and lies of body language deception.
Shana Lebowitz (photo, left) reports from BusinessInsider.
"Do you ever find yourself in awkward social situations?
"In my line of work — first as a correspondent and host with top television networks and today as a professional speaker — it's critical to be able to connect with anyone and everyone," says Antonio Neves (photo, left) in an article at Inc.