Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Do your brainstorming sessions create a drizzle or a flood of ideas?
Everyone experiences the world through unconscious biases of perceptual filters, and too often people are unaware that they are doing so.
"The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance.
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.
"Challenging management and performance conversations regularly run off the rails.
"When you’re in an interview, everything is focused on you – your education, your skills, and the qualities that make you the best candidate for the job.
"Inside the world of professional coaching.
Conversational skills, active listening, negotiation, conflict resolution, nonverbal communication, collaboration, and productive meetings---prepare students for the demands of workplace communication with Excellence in Business Communication's expanded coverage of interpersonal communication.
"Before you spend too much time worrying about unrealistic expectations in regards to the person who came before you, get aligned with your new boss about the goals of your role and your responsibilities.
"Casual conversations can sometimes lead us to moments of real connection.
"Do your conversations constantly fall flat because you keep asking boring and dull questions?
"Before you relegate a person to the “no” or “pass” pile, address your reasons for putting them there by asking 'So what?
"Take a look at what you’re wearing — does it convey the complex, intriguing person that you are?
"Take the strategy employed by memory athletes to memorize decks of cards and thousands of digits of pi, and adapt it to get over stranger-name forgetfulness.
"What if your attachment to being a "good" person is holding you back from actually becoming a better person?
"In this podcast, Coach Kelly Forrister focuses on the best practices of email communications with others, including appropriate use, writing effective subject lines, creating agreed upon response times, reply to all and more.
"Your mind moves you, but how you move also affects your mind.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Kio Stark loves to talk to strangers — but she knows every exchange started is one that must be ended.
According to Eric Barker (photo, left), "I’ve posted about the fundamentals of networking, and even how introverts can network but many people have written to me asking about the nitty gritty of conversation skills.
"When should you put it on them--and when should you put it on yourself?
"Emotions and work are a weird thing.
"The more self-aware you are, the more effective you can be.
"Ever get an uncomfortable feeling in your stomach during a job interview?
"Career-building isn't about the chase; it's an ultra-marathon, not a sprint.