Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
Learn tips and tricks that will make your Google searches better and faster.
Stephanie Scotti, in this part 2 of 2 posts at SmartBlogs.
"Beyond the prerequisite of merely getting the audience to listen, your voice also projects an image about you that can enhance your credibility and persuasiveness — or not.
"Researchers recorded participants' conversations and measured the movements of their bodies, limbs and heads.
"The funny video below digs into that very idea—and while it’ll make you laugh, it should probably also make you think about your typical email tone.
Video at HBR.
Geoff Colvin reports at Fortune.
In this Harvard Business Review video, "Marco Iansiti and Karim R.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"In order to have fewer, more purposeful meetings, we need a more robust vocabulary to describe them.
Jessica Silver-Greenberg and Michael Corkery report at NYTimes.
"When Patricia Fripp [photo, left] speaks, professional speakers and executives listen," says Henry DeVries, contributor at Forbes.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
Alan Murray, Editor of Fortune, reports.
"The real question may turn out to be whether you’re working for the wrong boss.
"Most people have no idea how their paychecks compare to the market average.
"Clive Schlee, CEO of Pret a Manger, keeps team members engaged by publicly thanking them at an annual dinner.
Check out this video on the topic presented by Julia Kirby, Harvard Business Review editor-at-large.
"Wharton marketing professor Michael Platt wants to get inside your head.
"Raymond Sheen, president of Product and Process Innovation, Inc.
"John Beshears and Francesca Gino of Harvard Business School offer a five-step process for mitigating the effects of cognitive biases and low motivation on decision making.
Daniel Goleman explains.