Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
This humorous video illustrates how communication efforts break down and how to avoid common problems
"The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance.
"What can we learn about American intonation and sounding natural in English from analyzing a conversation between Google assistant (yes, I'm talking about a robot) and a real person?
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
"Being overwhelmed is no excuse.
"Want to communicate more effectively?
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.
"Challenging management and performance conversations regularly run off the rails.
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
Conversational skills, active listening, negotiation, conflict resolution, nonverbal communication, collaboration, and productive meetings---prepare students for the demands of workplace communication with Excellence in Business Communication's expanded coverage of interpersonal communication.
"Before you spend too much time worrying about unrealistic expectations in regards to the person who came before you, get aligned with your new boss about the goals of your role and your responsibilities.
"Casual conversations can sometimes lead us to moments of real connection.
"In this American English pronunciation lesson you will learn all about the pronunciation of L at the beginning of words and syllables (the Light L sound) and you will learn how to distinguish L vs R.
"Do your conversations constantly fall flat because you keep asking boring and dull questions?
"Think you know the English language?
"The minutes of a meeting, or simply “minutes,” is an instant written record of a meeting or hearing.
"Before you relegate a person to the “no” or “pass” pile, address your reasons for putting them there by asking 'So what?
"In part 1 of this 3 part series on American R you will learn what to do with your tongue, lips and jaw to pronounce the R sound and we will practice the American R at the beginning of words.
"Take a look at what you’re wearing — does it convey the complex, intriguing person that you are?
"Take the strategy employed by memory athletes to memorize decks of cards and thousands of digits of pi, and adapt it to get over stranger-name forgetfulness.
"What are the first words of a speech?
"What if your attachment to being a "good" person is holding you back from actually becoming a better person?
"A new book, "The Surprising Science of Meetings," aims to revamp meetings' reputation, with strategies for maximizing their efficiency and eliminating the pain that comes with them.
"Your mind moves you, but how you move also affects your mind.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.