Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"How to prepare for any speaking opportunity in English so it'll set you up for success (and not failure).
"There are many different reasons why you might want to influence people.
"When we needlessly apologize, we end up making ourselves small and diminish what we’re trying to express, says sociologist Maja Jovanovic.
Diane DiResta addresses the topic.
Only One Business Communication Textbook Covers Artificial Intelligence and Intelligent Technologies
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"Why is it SO HARD to understand native speakers?
"Do you like curly fries?
"Available talent is scarce these days.
"Sometimes it's hard to know what statistics are worthy of trust.
"In this American English Pronunciation quick tip lesson you'll learn all about an easier way to say these tricky consonant combinations.
"In a talk that's part history lesson, part love letter to graphics, information designer Tommy McCall traces the centuries-long evolution of charts and diagrams -- and shows how complex data can be sculpted into beautiful shapes.
"Why do so many companies make bad decisions, even with access to unprecedented amounts of data?
"Do you feel exhausted after speaking in English?
This methodical approach to receiving criticism helps unbundle the emotional side of criticism from the helpful side.
See why having an emotional stake in a question can lead you to flawed reasoning.
Radio interviewer Celeste Headlee, who listens to people for a living, shares her advice for having better conversations.
This humorous video illustrates how communication efforts break down and how to avoid common problems
"The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance.
"What can we learn about American intonation and sounding natural in English from analyzing a conversation between Google assistant (yes, I'm talking about a robot) and a real person?
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.
"Challenging management and performance conversations regularly run off the rails.
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
Conversational skills, active listening, negotiation, conflict resolution, nonverbal communication, collaboration, and productive meetings---prepare students for the demands of workplace communication with Excellence in Business Communication's expanded coverage of interpersonal communication.
"Before you spend too much time worrying about unrealistic expectations in regards to the person who came before you, get aligned with your new boss about the goals of your role and your responsibilities.