Excellence in Business Communication, 13th Edition
Chapter 8. Crafting Messages for Digital Channels
"On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
"Every now and again, I’ll receive one of those emails that makes me say: “Huh?
"You’re conscientious when it comes to email.
"With email dominating your conversations in all aspects of your life—especially your professional life—you’re going to be sending lots of requests every day.
"It wasn't until I helped my college-aged brother hack (er, set up) his inbox and explained some of the nuances of this ubiquitous method of communication that I realized how many unwritten rules of email have developed over the years.
"The most effective emails treat the subject line like a caller ID and use words that get to the point immediately.
"Many artificial intelligence researchers expect AI to outsmart humans at all tasks and jobs within decades, enabling a future where we're restricted only by the laws of physics, not the limits of our intelligence.
"In an interview with Bee Shapiro for The New York Times, Seacrest broke down how he fit everything into 24 hours, from his 6 a.
"If you are a professional who lives on planet Earth.
"As the volume of email we send and receive grows, with it comes a new problem: finding a specific message—or specific piece of information—within your vast archive.
"As a research scientist at Google, Margaret Mitchell helps develop computers that can communicate about what they see and understand.
"Thinking too much isn't just a nuisance.
"In the military, a poorly formatted email may be the difference between mission accomplished and mission failure.
"Sending and receiving a follow-up email can be annoying.
"Niceness wasn’t part of the equation.
"Keeping up with social media seems like an impossible task some days.
"It was in my first office job that my habit of writing exclamation mark–ridden work emails first came to my attention.
"When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it.
"What’s your point of view?
"Digital creator Dylan Marron has racked up millions of views for projects like "Every Single Word" and "Sitting in Bathrooms With Trans People" -- but he's found that the flip side of success online is internet hate.
"Amazon CEO Jeff Bezos has a notorious habit of sending his executives an email that has a single character: a question mark," writes Julie Bort (photo, left) in a piece at BusinessInsider.
"In this clip Mark Powell provides best practice tips for opening and closing presentations.